Nov 26, 2024
How to use AI to analyze phone calls and improve your customer experience
Every customer call holds valuable information about what they really chinese malaysia phone number list want and how they feel about your company. Now that we can improve customer experience with artificial intelligence (AI), manually reviewing hundreds of sales calls to analyze the most or least effective talking points is a thing of the past.
Analyzing phone calls with AI reveals what resonates with customers and what doesn’t. If your call center AI tools highlight frequent inquiries about billing issues or service plans, you need to refine your service plan documentation and improve billing transparency.
The global AI market in the call center segment is projected to exceed $4 billion by 2027. This means many businesses are using AI call analysis to save time and improve customer experience. Whether you’re new to AI call analysis or looking to improve your existing strategies, this blog offers valuable insights to help you succeed.
How does AI call analysis work?
You can use AI to analyze phone calls and find valuable insights into customer needs and preferences. Here are some key approaches:
Transcribe audio to text
An AI call analysis tool transcribes conversations from audio to text in real time. This lets you search through call transcripts for specific sentences or phrases without listening to every call.
Say you notice a sudden spike in complaints about a product or service. You can quickly surf through call transcripts and search for specific words to pinpoint customer complaints. This way, you derive meaningful insights from customer calls in less time.
