Ask customers for feedback through SMS marketing

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The advantage of this type of message is that they are usually not intrusive and do not bother the recipients. Receiving a simple SMS alert informing them that their vacation is in two weeks is a perfect option.

With SMS marketing, you can instantly send automated booking confirmations to provide your customers with essential information. This message will also give them the peace of mind that their booking has been made correctly. There is no bigger headache than the uncertainty of not knowing whether a booking has been made correctly or not.

Immediately after booking, you can send travelers a confirmation. Then, 24-48 hours before booking, business email thailand send another reminder that provides them with all the information they need.

Along these lines, you can also send the invoice after payment has been made. This ensures that clients have a digital copy of all necessary materials and do not need to print any documents.

You can also send a couple of reminders before the day of travel. Not only does this improve the customer experience, but it's also an opportunity to offer upgrades like travel insurance or checking in another bag.

2.- Send offers from time to time
SMS marketing

One of the main advantages of SMS is that it is fast and timely. While emails, online ads and even social media posts sometimes take hours to “ reach ” users, SMS is almost immediate.

95 % of messages are opened within three minutes . This is a time that is impossible to achieve through any other form of communication . If you own a hotel or airline, sending timely offers is a great way to reach your audience.

For example, an SMS can be sent to inform about low prices for last-minute seats. Or a hotel could run a 24-hour flash sale on selected rooms. Messages will be opened within minutes, not hours. This makes them much more effective than emails or other forms of communication.

3.- Boarding passes
Another SMS marketing strategy for tourism companies that is often used by airlines is to send boarding passes to mobile phones.

These cards can be sent via SMS so that users can then save them on their respective smartphones , in the Wallet app for example. Perfect for having them ready for the trip.

4.- Send useful information
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SMS marketing is perfect for offering good customer service. It can be used to send valuable information to the user from time to time. Sending an SMS is a perfect way to improve communication with your audience.

It is widely used to report problems. Airlines use it to send communications about flights, delays, gate changes, relevant information, etc.

Southwest Airlines was one of the first to use SMS marketing . “ We were looking for a more efficient way to communicate with passengers about changes in flight services ,” Fred Taylor, senior manager of customer service for Southwest Airlines, said at the time. They applied SMS marketing with the goal of improving customer satisfaction and loyalty.

Many hotels, resorts or travel agencies use text messages to send valuable information. For example, discount coupons for certain restaurants or tourist attractions. Or an SMS with a downloadable guide to the destination's landmarks, etc. Any type of valuable information that offers a better service for your customers.