7 Best Trengo Alternatives & Competitors in 2025
Posted: Wed Dec 04, 2024 7:26 am
Are you considering switching from Trengo to another software?
Or maybe you’re considering choosing Trengo for your business but need to check out other alternatives before making a decision.
If so, you’ve come to the right place. In this post, we are covering 7 alternatives to Trengo — DelightChat, Respond, Kapture CRM, Novochat, Haptik, Verloop, Yellow AI.
What is Trengo?
Trengo is a tool that provides cambodia mobile phone number list a multi-channel inbox that collates the messages from different channels like Email, Twitter, WhatsApp, etc. into one inbox. It also helps you set up chatbots that work via WhatsApp, LiveChat, Messenger & Telegram.
Pricing:
All paid plans give you unlimited conversations. The paid plan starts from $18 per agent/month & 5 communication channels. The Scale plan for $29 per agent/month gives you 50 communication channels and additional features like stats and API. For $40 per agent/month, you get unlimited communication channels and IVR menus.
You can take a 14-day free trial. No credit card is required.
Pros:
Customer support is based in Europe and hence available for people worldwide since the timezone overlaps with most of the countries.
It integrates well with various third-party systems such as Shopify, Salesforce, HubSpot, Magento, WeChat, Instagram, ExactOnline, etc.
Using Trengo, you can create a knowledge base that can be accessed by customers as well as service agents. This helps in the quick resolution of queries and leads to fewer tickets.
Cons:
Checking the history of closed tickets that are opened again by a customer is not intuitive and leads to a loss of context which frustrates both the customer and the service agent.
It doesn't have AI capabilities to keep improving the automated chat flow based on insights it gains from past interactions with customers.
Automating conversations is charged extra and not part of the plan. This can make budgeting & billing a bit complicated.
Top 7 Trengo alternatives for your business
DelightChat
Respond.io
Haptik
Kapture CRM
Verloop
Novochat
Yellow AI
DelightChat: Manage WhatsApp Support + Marketing
DelightChat
DelightChat is an Omnichannel Helpdesk + WhatsApp Marketing Software built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
Get Official WhatsApp API access with free Green Tick application.
Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen. No need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like WooCommerce.
Sign up today for free!
Respond.io
Respond.io is a web-based messaging platform that connects customers from any channel to multiple teams — marketing, sales, support & engineering. The company is based in Hong Kong.
Pricing:
They have a forever-free plan that allows you to send messages to up to 100 contacts and send 4 broadcasts per month and gives all the basic features. You can choose this when evaluating if this platform works for you or not. Paid plan starts from $29 a month (Pro). If you need advanced features & analytics for multi-team workflows you can choose Business Plan that starts from $79 per month. The highest plan is 399/month for enterprise clients.
Pros:
It's easy to use, & has a user-friendly interface.
Customer support is fast and responsive.
You can create customer profiles with all messaging, web chat, SMS, and email interactions merged into a single place. This helps save the full context of a customer, irrespective of their mode of communication every time they messaged you.
Respond.io has easy automation like tagging, assigning or auto-responding to messages.
Cons:
The tools is aimed at enterprise clients so pricing can be a pinch in the pocket.
When prospects are added twice, it doesn't recognise them as duplicates. This can lead to loss of context and reporting issues.
The number of features provided has led to complexity of the system. This can be a bit overwhelming if all you want to do is stay connected to your audience via a few channels.
Read on: Learn about the best Respond.io alternatives for your business.
Haptik
Haptik is an AI-based conversational platform that helps you implement chat bots on websites, mobile apps, and messaging channels. Their features cater to industries like retail and e-commerce, financial services, travel and hospitality, and telecom. It offers a voice-enabled W that works as a shopping assistant answering FAQs, helping with transactions and order tracking.
Pricing:
Pricing is given through a custom quote based on your requirements. For that, you'll have to get in touch with their sales team or book a demo.
Pros:
You can setup one-time or recurring bulk campaigns.
You can add a frictionless 3-cli
Or maybe you’re considering choosing Trengo for your business but need to check out other alternatives before making a decision.
If so, you’ve come to the right place. In this post, we are covering 7 alternatives to Trengo — DelightChat, Respond, Kapture CRM, Novochat, Haptik, Verloop, Yellow AI.
What is Trengo?
Trengo is a tool that provides cambodia mobile phone number list a multi-channel inbox that collates the messages from different channels like Email, Twitter, WhatsApp, etc. into one inbox. It also helps you set up chatbots that work via WhatsApp, LiveChat, Messenger & Telegram.
Pricing:
All paid plans give you unlimited conversations. The paid plan starts from $18 per agent/month & 5 communication channels. The Scale plan for $29 per agent/month gives you 50 communication channels and additional features like stats and API. For $40 per agent/month, you get unlimited communication channels and IVR menus.
You can take a 14-day free trial. No credit card is required.
Pros:
Customer support is based in Europe and hence available for people worldwide since the timezone overlaps with most of the countries.
It integrates well with various third-party systems such as Shopify, Salesforce, HubSpot, Magento, WeChat, Instagram, ExactOnline, etc.
Using Trengo, you can create a knowledge base that can be accessed by customers as well as service agents. This helps in the quick resolution of queries and leads to fewer tickets.
Cons:
Checking the history of closed tickets that are opened again by a customer is not intuitive and leads to a loss of context which frustrates both the customer and the service agent.
It doesn't have AI capabilities to keep improving the automated chat flow based on insights it gains from past interactions with customers.
Automating conversations is charged extra and not part of the plan. This can make budgeting & billing a bit complicated.
Top 7 Trengo alternatives for your business
DelightChat
Respond.io
Haptik
Kapture CRM
Verloop
Novochat
Yellow AI
DelightChat: Manage WhatsApp Support + Marketing
DelightChat
DelightChat is an Omnichannel Helpdesk + WhatsApp Marketing Software built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
Get Official WhatsApp API access with free Green Tick application.
Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen. No need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like WooCommerce.
Sign up today for free!
Respond.io
Respond.io is a web-based messaging platform that connects customers from any channel to multiple teams — marketing, sales, support & engineering. The company is based in Hong Kong.
Pricing:
They have a forever-free plan that allows you to send messages to up to 100 contacts and send 4 broadcasts per month and gives all the basic features. You can choose this when evaluating if this platform works for you or not. Paid plan starts from $29 a month (Pro). If you need advanced features & analytics for multi-team workflows you can choose Business Plan that starts from $79 per month. The highest plan is 399/month for enterprise clients.
Pros:
It's easy to use, & has a user-friendly interface.
Customer support is fast and responsive.
You can create customer profiles with all messaging, web chat, SMS, and email interactions merged into a single place. This helps save the full context of a customer, irrespective of their mode of communication every time they messaged you.
Respond.io has easy automation like tagging, assigning or auto-responding to messages.
Cons:
The tools is aimed at enterprise clients so pricing can be a pinch in the pocket.
When prospects are added twice, it doesn't recognise them as duplicates. This can lead to loss of context and reporting issues.
The number of features provided has led to complexity of the system. This can be a bit overwhelming if all you want to do is stay connected to your audience via a few channels.
Read on: Learn about the best Respond.io alternatives for your business.
Haptik
Haptik is an AI-based conversational platform that helps you implement chat bots on websites, mobile apps, and messaging channels. Their features cater to industries like retail and e-commerce, financial services, travel and hospitality, and telecom. It offers a voice-enabled W that works as a shopping assistant answering FAQs, helping with transactions and order tracking.
Pricing:
Pricing is given through a custom quote based on your requirements. For that, you'll have to get in touch with their sales team or book a demo.
Pros:
You can setup one-time or recurring bulk campaigns.
You can add a frictionless 3-cli