But still, quite often I receive questions (even from clients) to which they expect a clear and understandable answer: “What is a chatbot?”
Chatbots “live” in messengers, web and mobile applications.
The most popular messengers germany phone number library for which bots are developed are those with the most users.
The service provider is interested in selling the product to an audience that mostly uses instant messengers for their needs.
Interaction is cheaper and faster.
But the most pleasant bonus is that messenger bots successfully convert users into website visitors, increasing traffic and loyalty.
So, according to the German online statistics portal , the most popular messenger in the world is now WhatsApp, which is slightly ahead of Facebook Messenger.
Below is a rating of the most popular messengers as of April 2019.
The figures indicate the number of active users per month (in millions).
Рейтинг самых популярных мессенджеров
Next, we’ll talk about chatbots in detail, and also figure out why they should be used, in what areas they are in demand, and what types there are.
Nikolay
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What is a chatbot
In this section, we will learn what a chatbot is.
Why is there so much hype about them?
And how businesses make a profit by simply implementing a virtual assistant into a messenger.
There are many articles and videos that explain the simplest things in a complicated way.
A chatbot is a virtual interlocutor in a messenger or on the web.
Bots communicate with their interlocutors both via text and voice.
Bots imitate human behavior and during a dialogue both answer and ask questions.
Since virtual interlocutors are most often built by artificial intelligence, they are able to not only understand commands, but also human language (NLP), remembering each dialogue.
Based on this, they offer relevant services or call to action.
For example, the Sephora chatbot conducts surveys about favorite colors, analyzes them and offers its product that will satisfy the client as much as possible.
