Honor all DNC requests promptly. Do not call at unreasonable hours

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Telemarketing Sales Rule (TSR) - United States: Enforced by the Federal Trade Commission (FTC), the TSR complements the TCPA and includes provisions regarding:

Misrepresentation and Deception: Prohibits misrepresenting products, services, or terms of a sale.
Call Abandonment: Limits the percentage of abandoned calls (calls answered by a person but not connected to a live sales agent within two seconds of the person's completed greeting) to no more than 3% of all calls answered by a live person, measured per day per calling campaign.
Payment Methods: Restricts certain payment methods in telemarketing transactions.
Record Keeping: Requires businesses to maintain records related to their telemarketing activities.
General Data Protection Regulation (GDPR) - European Union: While not solely focused on telemarketing, GDPR has significant implications for how personal data (including phone numbers and contact details of EU residents) is collected, processed, and stored. Key principles include:

Lawful Basis for Processing: Businesses need a valid legal basis (e.g., consent, legitimate interest) to process personal data. Consent under GDPR must be freely given, specific, informed, and unambiguous.

Data Subject Rights: Individuals have rights to access, rectify, and erase their data, and to object to processing for direct marketing purposes.
Data Minimization and Security: Collect only necessary data and implement appropriate security measures.
Other International Regulations: Many other countries have their own specific telemarketing and data privacy laws (e.g., Canada's Anti-Spam Legislation (CASL) which also covers electronic messages, UK's Privacy and Electronic Communications Regulations (PECR), Australia's Do Not Call Register Act). Businesses conducting international outbound campaigns must be aware of and comply with the regulations in each target jurisdiction.

Ethical Best Practices:

Beyond legal requirements, ethical conduct is crucial for building trust and maintaining a positive brand image.

Transparency and Honesty: Always be truthful about your identity, your company, and the purpose of your call. Avoid deceptive tactics or misleading statements.
Respect for Privacy:
Professionalism and Courtesy: Train agents to be uk phone number list polite, respectful, and patient, even when faced with rejection or difficult prospects. Avoid aggressive or high-pressure tactics.
Provide Value: Ensure your product or service genuinely offers value to the prospects you are contacting. Don't waste their time with irrelevant offers.