Common Types of Objections in Follow-Up Calls
Posted: Sun May 25, 2025 5:38 am
I'm not interested right now." / "We're not looking for a solution at the moment."
Possible Reasons: Lack of perceived need, poor timing, already have a solution they deem adequate, don't understand your value proposition.
"It's too expensive." / "We don't have the budget."
Possible Reasons: Genuine budget constraints, don't see sufficient ROI, comparing your price to a cheaper (possibly inferior) alternative, using price as an excuse.
"We're already working with [Competitor Name]." / "We're happy with our current solution."
Possible Reasons: Existing contractual obligations, satisfaction with current provider, unaware of your unique advantages.
"Send me some information." (Often a polite brush-off)
Possible Reasons: Not genuinely interested uk phone number list but too polite to say no, genuinely wants information but isn't ready for a conversation, trying to end the call quickly.
"I need to talk to my boss/team/partner."
Possible Reasons: Not the sole decision-maker, genuinely needs internal discussion, using it to delay.
"I'm too busy right now." / "Call me back later."
Possible Reasons: Genuinely busy, trying to avoid the conversation.
"I've never heard of your company."
Possible Reasons: Lack of brand awareness, need to establish credibility.
A Framework for Handling Objections (e.g., LAER - Listen, Acknowledge, Explore, Respond):
1. Listen Actively:
Let the prospect finish their objection without interrupting.
Pay attention to not just the words, but the tone and underlying emotion.
Don't immediately jump in with a rebuttal.
Possible Reasons: Lack of perceived need, poor timing, already have a solution they deem adequate, don't understand your value proposition.
"It's too expensive." / "We don't have the budget."
Possible Reasons: Genuine budget constraints, don't see sufficient ROI, comparing your price to a cheaper (possibly inferior) alternative, using price as an excuse.
"We're already working with [Competitor Name]." / "We're happy with our current solution."
Possible Reasons: Existing contractual obligations, satisfaction with current provider, unaware of your unique advantages.
"Send me some information." (Often a polite brush-off)
Possible Reasons: Not genuinely interested uk phone number list but too polite to say no, genuinely wants information but isn't ready for a conversation, trying to end the call quickly.
"I need to talk to my boss/team/partner."
Possible Reasons: Not the sole decision-maker, genuinely needs internal discussion, using it to delay.
"I'm too busy right now." / "Call me back later."
Possible Reasons: Genuinely busy, trying to avoid the conversation.
"I've never heard of your company."
Possible Reasons: Lack of brand awareness, need to establish credibility.
A Framework for Handling Objections (e.g., LAER - Listen, Acknowledge, Explore, Respond):
1. Listen Actively:
Let the prospect finish their objection without interrupting.
Pay attention to not just the words, but the tone and underlying emotion.
Don't immediately jump in with a rebuttal.