Acknowledge and Validate
Posted: Sun May 25, 2025 5:39 am
Show empathy and understanding. This helps diffuse defensiveness.
"I understand that budget is a key consideration."
"That's a fair point, and I appreciate you sharing that."
"I can see why you might feel that way given your current setup."
3. Explore and Clarify:
Ask open-ended questions to understand the root cause of the objection. Don't assume you know why they're objecting.
"When you say it's too expensive, could uk phone number list you help me understand what you're comparing it to, or what budget you had in mind for a solution like this?"
"I understand you're working with [Competitor]. Could you share what aspects of their service you're particularly happy with, or if there are any areas where you see room for improvement?"
"Could you tell me a bit more about your current priorities that make this not a focus right now?"
"To make sure I send you the most relevant information, what specific aspects are you most interested in learning about?" (for "send me info").
4. Respond and Provide Value:
Address the clarified objection directly and confidently.
Focus on value and benefits, not just features.
Use storytelling, case studies, or testimonials if relevant.
Reframe the objection if possible (e.g., cost vs. investment/ROI).
Offer solutions or alternatives.
"I understand that budget is a key consideration."
"That's a fair point, and I appreciate you sharing that."
"I can see why you might feel that way given your current setup."
3. Explore and Clarify:
Ask open-ended questions to understand the root cause of the objection. Don't assume you know why they're objecting.
"When you say it's too expensive, could uk phone number list you help me understand what you're comparing it to, or what budget you had in mind for a solution like this?"
"I understand you're working with [Competitor]. Could you share what aspects of their service you're particularly happy with, or if there are any areas where you see room for improvement?"
"Could you tell me a bit more about your current priorities that make this not a focus right now?"
"To make sure I send you the most relevant information, what specific aspects are you most interested in learning about?" (for "send me info").
4. Respond and Provide Value:
Address the clarified objection directly and confidently.
Focus on value and benefits, not just features.
Use storytelling, case studies, or testimonials if relevant.
Reframe the objection if possible (e.g., cost vs. investment/ROI).
Offer solutions or alternatives.